1.1 These terms and conditions (the “Agreement”) shall govern the contractual relationship between the customer and AddApp CRM Solutions AB (reg. no. 556905-3464) (“Visual Regio”).
1.2 The Agreement entitles the customer to use the Internet-based service which is provided by Visual Regio (the “Service”). The right of use shall be limited to the number of users which the customer has registered for use of the Service from time to time. Visual Regio may also offer supplemental services to which the Agreement shall apply, where applicable, together with separate terms and conditions.
1.3 The Agreement shall not cover assistance in conjunction with configuration, integration, or other adaptations. Any provision of such services requires a separate agreement.
1.4 Visual Regio shall provide user support via e-mail or telephone from 8 am – 5 pm on weekdays which are not public holidays, unless otherwise agreed. Contact information for user support is provided on Visual Regio’s website.
2. Term of the Agreement, termination, etc.
2.1 The Agreement shall be in force commencing the customer’s order and during the contract term which the customer selected at the time it registered for the Service. The Service shall be deemed delivered when Visual Regio has activated any of the customer’s users, whereupon the customer’s obligation to pay pursuant to section 3 below shall also arise.
2.2 Notice of termination by the customer must be in writing or by e-mail and must be received by Visual Regio not later than at the time set forth below:
a) for a contract term of three (3) months: not later than one (1) month prior to the end of the contract term;
b) for a contract term of six (6) months or one (1) year: not later than three (3) months prior to the end of the contract term.
2.3 If the Agreement is not terminated in accordance with section 2.2, the Agreement shall be extended automatically with the same contract term.
2.4 Both parties shall be entitled to terminate the Agreement on the grounds of the other party’s material breach of contract where the contracting party fails to cure such breach of contact within thirty (30) days after written notice of the breach.
2.5 Notice of termination must be in writing in order to be valid.
3.1 The Service is provided with 99.5% accessibility per month. Scheduled interruptions (e.g. for necessary service and maintenance) of which the customer is notified 48 hours in advance shall not be regarded as inaccessibility.
3.2 If the accessibility of the Service is lower than the stated accessibility for three (3) consecutive months, the customer’s sole remedy shall be the right to terminate the Agreement with thirty (30) days’ notice.